If you have any problem completing your order, don't hesitate to e-mail us and we will try to resolve it. This shopping system is brand new, so we still don't have any operating experience . However, you will get your soaps, either via this shipping system, or via e- mail correspondence.
We accept payments via Paypal.
Shipping prices are different and depend on weight. Shipping cost will be calculated and added to your order at checkout, at rates as follows:
STANDARD DELIVERY (rates DON'T depend on the country of choice): recommended for all European countries, takes usually 10-14 days (often less) to reach their destination
Up to 250g (2 bars of soap) .....4.00 EUR
251 - 500g .............................5.50 EUR
501 - 1000g ...........................7.50 EUR
1001- 2000g...........................9.00 EUR
AIRMAIL DELIVERY (rates DON'T depend on the country of choice): recommended for non-European counties, usually takes two weeks to reach overseas countries)
Up to 500g .............................8.4 EUR
501 - 1000g ...........................12.8 EUR
If the package weight excedes the given rates, please contact us, we will check it out for you as soon as possible.
However, you can choose any of these options at checkout, but please have in mind that if you choose Standard Delivery for an overseas country, it can take up to 2 months to have it delivered.
Please, note that some products (toiletries, mainly) are not recommended to be shipped by the standard transport means to overseas countries. You will find this note under those products' description.
We will refund any shipping overages over EUR 1.00 after order is weighted at the post office.
Your order will be shipped to you within 1-2 working days upon your payment being received. You will be asked at checkout if you want your order to be delivered at any other address than your billing address.
Please, be aware of any possible restrictions regarding Customs regulations and fees in your country.
Refunds and exchanges
We hope that you will understand that due to the personal nature of our products, we can not refund, exchange or return an order unless there was a mistake on our part. You can alter your order before shipping by sending us an e-mail and we'll be happy to make changes you want. Make sure you contact us before shipment is done.
Our soaps are all made by using cold process method and they all are cured 6 weeks. Due to their high glycerin content, they require a dry environment, so be sure your soap is placed away from water between uses. That way you keep your soap staying hard and last longer.
Every piece of bar is unique, so the bar we send you might differ slightly from the ones on the pictures.
By placing an order, you acknowledge that you have read and agree to our terms, conditions and policies.
If you have any questions, please let us know and we will get back to you as soon as possible.
Our international shipping experience have been very good so far, so we don't expect any problems to occur.
Have a great time looking and purchasing our products and keep in mind that with every order of handmade products, you buy a product loaded with love and care!