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Privacy, Security, and Support Guidelines

Phone: (206) 701-9395 **** FAX: (801) 881-1854

Total Logistics Consulting Privacy Policy

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully. We collect information about you for two reasons: First, to process your order and Second, to provide you with the best possible service.   We will never resell your eMail address. We may eMail you in the future unless you have told us not to.   We will give you the chance to refuse any marketing eMail from us in the future.  

The type of information we will collect about you includes:  

  • Your name
  • Address
  • Phone number
  • eMail address
  • Credit/debit card details

We will never collect sensitive information about you without your explicit consent.   The information we hold will be accurate and up to date.  You can check the information that we hold about you by logging into your account. If you find any inaccuracies, you may make changes on-line.   The personal information which we hold will be held securely in accordance with our internal security policy and the law.   We may use technology to track the patterns of behavior of visitors to our site.  If so, the data is aggregated so no personal information is identifiable.  This information is not sold or given to 3rd parties.  This can include using a "cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening.  If you have any questions/comments about privacy, you should contact us at the "Contact" link in the heading.

Total Logistics Consulting Security Policy

Objective: Total Logistics Consulting recognizes that information is an organizational asset, and Total Logistics Consulting will create security measures and assign responsibilities to protect this asset from loss, theft, and unauthorized modification or disclosure. All security measures must conform to established Total Logistics Consulting policies and applicable federal, state, and local laws.

Scope: Total Logistics Consulting's security measures apply to all organization-owned information, either physical or electronic. All regular and contract employees must comply with these security measures.

Responsibilities: Every Total Logistics Consulting employee is responsible for safeguarding Total Logistics Consulting information and the physical assets that store this information. Every Total Logistics Consulting employee is also responsible for using computing resources in an effective, ethical, and lawful manner. The Information Services (IS) department heads the security committee and maintains Total Logistics Consulting's security measures. Each department manager will assign one person to be a member of the security committee. All security measures must be approved by the committee, the IS manager, and the Total Logistics Consulting Director.

Physical Security: Adequate physical security measures must provide for the protection of human resources, physical and logical assets, and sensitive applications and data. Department managers must protect all hardware assigned to their department. The IS department must protect all hardware not assigned to a particular department.

Network Security: The IS department must assess the risks to Total Logistics Consulting information from network, remote, and Internet connections and must implement cost-effective security measures to protect Total Logistics Consulting information. All users must be granted their own user account on the Total Logistics Consulting network. Users must select a secure password and must not divulge that password to anyone.

Software Security: Commercial software must be used in accordance with licensing agreements and copyright law. Noncommercial and personal commercial software should not be installed on Total Logistics Consulting computers unless approved by the IS department. In addition, employees should not download software from the Internet without express permission from the IS department.

Disaster Contingency Plan: Each department must maintain a disaster contingency plan and submit that plan to the IS department. At a minimum, all Total Logistics Consulting information must be backed up weekly, and all mission-critical information must be backed up daily.

Acceptable Use Policy: Total Logistics Consulting information and resources generally should be used only for business purposes. Incidental personal use is permitted, providing it does not consume more than a trivial amount of resources and does not interfere with employee productivity or Total Logistics Consulting business functions.  Employees should not misuse their Internet privileges by downloading large files for personal use. Any questions about acceptable use will be resolved by the security committee. The security committee must maintain and frequently update a Total Logistics Consulting acceptable use policy and distribute this policy to all users.

Security Awareness: Department managers must ensure that all employees in their department are aware of, have access to, and comply with Total Logistics Consulting's security measures. The IS department must provide security-awareness training for all new employees.

Compliance: In the event that a Total Logistics Consulting employee violates any of Total Logistics Consulting's  security measures, Total Logistics Consulting may restrict that employee's use of computing services, terminate the employee, and/or report the employee to the appropriate law enforcement agency.

REQUIRED CREDIT: This material has been created with the assistance of  Lori Bowen Ayre for the Infopeople Project [ http://www.Infopeople.org ], supported by the U.S. Institute of Museum and LIBRARY Services under the provisions of the LIBRARY Services and Technology Act, administered in California by the State Librarian.


Customer Satisfaction / Support Policy Guidelines

1) Top executive management of Total Logistics Consulting will communicate to the organization the importance of meeting customer requirements on a frequent basis.

2) Customer requirements of Total Logistics Consulting are determined, refined, and met with the aim of enhancing customer satisfaction.

3) Total Logistics Consulting has established and maintains a process for customers to give feedback on Total Logistics Consulting's performance.

4) Top executive management of Total Logistics Consulting will review and consider customer feedback on a frequent basis. In general, Total Logistics Consulting requires all departments and functions that deal with and represent customers to be involved in the ongoing development and implementation of Total Logistics Consulting's Customer Satisfaction and Support Policy.  These include but are not limited t  marketing, sales, customer service, delivery, billing and servicing.  These functions must develop effective methods and processes, document them in procedures, and maintain records of their activities.

Implementation of the above includes:

  1. Revising existing contract review procedures and/or developing new procedures to document the processes for identification of customer requirements
  2. Developing and maintaining procedures for measuring customer satisfaction and dissatisfaction, which may incorporate or reference the existing procedure for customer complaints
  3. Developing procedures and work instructions defining arrangements for communication with customers in matters pertaining to product information, order handling, customer complaints and customer feedback
  4. Establishing programs for creating awareness of customer requirements and the importance of meeting these requirements
  5. Developing measures to ensure that customer needs and expectations are determined and converted into specific requirements.  A written procedure is not explicitly required, but there must be a means of demonstrating conformance

Guarantee Term and Restrictions

Please be certain that you understand FULLY the exact condition and nature of the item you are bidding on !! If you have ANY questions, please eMail BEFORE bidding !! All items listed for sale are tested PRIOR to shipment so as to verify proper working order. Therefore, our Return Policy is that NO returns will be accepted for ANY reason. Thank you for your understanding.

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